Privacy policy

Alex Monroe Ltd operates this store and website, including all related products and services provided through Shopify.

When you place an order, create an account, contact us or otherwise use our services, we collect and process personal information including your name, billing and delivery addresses, email address, telephone number, payment information, order history, account details, IP address, device information and information about your interactions with our website.

We use this information to process and fulfil your orders, manage payments, arrange delivery, provide customer support, maintain your account, prevent fraud, comply with our legal obligations, improve our services and, where you have consented or where otherwise permitted by law, provide personalised content and marketing communications.

Our store is powered by Shopify. Information you provide during checkout is shared with Shopify and trusted service providers who help us operate our business, including payment processors, delivery partners, fraud prevention providers, technology providers and analytics and marketing partners where applicable. Shopify may also process certain information to provide and improve its platform and services. Further information about Shopify’s processing of personal information is available at https://privacy.shopify.com.

We use cookies and similar technologies to operate our website, remember your preferences, measure website performance and, where you consent, personalise advertising and marketing. You can manage your cookie preferences through our Cookie Policy and consent settings.

We may transfer and process your personal information outside the United Kingdom or European Economic Area where necessary to provide our services. Where we do so, appropriate safeguards are in place in accordance with applicable data protection laws.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting and regulatory requirements.

If you are located in the United Kingdom or European Economic Area, you have rights to request access to your personal information, request correction or deletion, restrict or object to certain processing, withdraw consent where processing is based on consent, and request a copy of your information in a portable format where applicable.

Depending on where you live, including certain US states, you may also have rights regarding the use of your personal information for targeted advertising or similar purposes and may opt out where required by applicable law.

For full details of how we collect, use, share and protect your personal information, including information about your privacy rights and how to exercise them, please see our full Privacy Policy available on our website.

If you have any questions or wish to exercise your privacy rights, please contact us at privacy@alexmonroe.com.

Last updated: 16 June 2026