How do I make a return?

If something is not quite right, you can return your parcel to us free of charge. To view detailed instructions for your country, please click here. Once your return has been received and processed, you will be sent a confirmation email to let you know.

How long does my return and refund take?

Returns take a maximum of 14 days to reach our warehouse and be processed for a refund. Once this has been done, you will receive a return confirmation email to let you know.

How do I manage my account?

Log in to view your orders, update your details and manage your account preferences.

Can I buy a gift card?

Gift cards can be purchased online and sent directly to the recipient.

How can I contact customer care?

Contact our customer care team for help with orders, store visits and general enquiries.

Where can I learn about sustainability?

Learn more about our materials, making process and ongoing sustainability commitments.