FAQs
What are your delivery options?
UK Delivery is free for orders over £75.
We offer Express Delivery for £6 which takes 2-3 working days.
Next Day delivery is available for £10.
International Delivery starts at £10 and takes approximately 7-9 working days. Local sales tax & customs fees applicable.
Orders are dispatched 5 days a week (Mon - Fri), excluding Bank Holidays.
Delivery times are for in-stock products only.
Full Delivery information here.
Once your order has been dispatched, we will send you an email confirmation.
We are unable to deliver to PO Boxes, with the exception of Dubai where all delivery addresses must be to a manned PO Box.
How can I find my ring size?
At Alex Monroe, all of our rings are made by hand in our London workshop. This means that we can make your ring specially to your exact ring size.
When measuring your ring size there are a few things to be aware of:
• Firstly, your fingers will change size slightly throughout the day. Physical activity, and temperature all have an effect.
• You shouldn't measure your ring size whilst your hands are cold, as your fingers can be up to half a size smaller at this time.
• A ring with a wider band will feel a little tighter than a very fine ring. Therefore we would always recommend buying a size larger than your usual ring size.
• Your ring should fit comfortably, feeling snug enough when you wear it that it won't fall off, but still be able to fit over your knuckle when you take it off.
If you are unsure of your ring size, then by far the best and most accurate way to find out, is to pay a visit to a local jewellers. You can order a free Ring Sizer from us here or give us a call on +44(0)2073786061 and speak with a member of our customer service team for additional advice.
What is your jewellery made from?
Alex Monroe silver jewellery is made from 925 sterling silver, meaning that 925 of 1000 parts are pure Silver, with the remaining 75 parts often being made up of copper and zinc.
There may be trace elements of our alloys within these 75 parts, but our jewellery does not contain any Nickel, so it would be incredibly rare for anyone to have a reaction.
In terms of sustainability, Silver always has, and always will be reused and recycled. We use recycled silver in our pieces, and we recycle 100% of the silver we use.
Our 18ct Yellow Gold contains 750 of 1000 parts gold, meaning it has a very high purity. The remaining 250 parts are known as an alloy and are a mix of silver, copper and zinc, which are used to balance the colour, and to toughen up the metal.
The high purity of 18ct Gold means that it is a wonderful metal to work with, allowing us to create such delicate designs - whilst the composition of the metal ensures our pieces remain strong and durable.
Pure Gold is naturally a very rich yellow, but the colour of 18ct Gold is subtle enough to happily suit every skin tone, and highlight the intricate details and textures of our designs - making it a very popular choice.
What is your returns policy?
We offer a full refund within 30 days of purchase for all pieces in their original condition.
The following items are excluded from our returns policy: bespoke jewellery, rings made outside our standard size range, and jewellery altered to a customer’s specific request.
When purchasing a necklace with a personalised Luggage Tag Charm, please be aware that cost of the personalised tag charm is non-refundable. We will provide a full refund for the cost of the necklace.
Where are Alex Monroe boutiques located?
We have two Alex Monroe Boutiques located in London. These can be found at the following addresses -
33 Floral Street, Covent Garden, London, WC2E 9DJ
37 Snowsfields, London, Bridge, London, SE1 3SU
Can I have get my Alex Monroe ring resized?
We can resize rings to most requested sizes upon request but we kindly ask you to note that any such re-sized rings would then become non-refundable and non-returnable.
Although multiple re-sizes may be possible, to ensure the longevity of your ring, we wouldn't recommend it - so always encourage customers to carefully consider their ring size. If you are able to visit one of our stores, our team will be only too happy to assist you with this.
Its best to contact our customer care team first or pop into a boutique to ensure we can safely make the ring your requested size.
Can I have my Alex Monroe jewellery repaired?
Like most things that are much loved and often worn, there comes a time when it needs a little TLC. Our jewellery is no exception and we pride ourselves on being able to offer a full repair and reconditioning service for all Alex Monroe jewellery.
Some of our most common repair services include replating of our gold plated items, replacement of broken chains and replacing a lost single earring.