Terms & Conditions

General

Terms and conditions for Alex Monroe Ltd.

Alex Monroe Ltd is a company registered in England and Wales with company number 5697071.

Registered Address: 37 Snowsfields, London SE1 3SU, United Kingdom.

Alex Monroe is our trading name. VAT number GB646090340. You can contact us at customercare@alexmonroe.com.

Terms Of Sale

By placing an order through our website, you confirm that you are legally capable of entering into a binding contract.

All orders are subject to acceptance and availability. Placing an order constitutes an offer to purchase goods from Alex Monroe Ltd. Your order will only be accepted when we send you an email confirming that your order has been dispatched, at which point a legally binding contract will be formed.

Whilst we make every effort to ensure that product descriptions, images, prices and availability are accurate, errors may occasionally occur. We reserve the right to correct any errors, inaccuracies or omissions and to cancel or refuse any order placed for goods listed with incorrect information. Where payment has already been taken for an order that cannot be fulfilled, a full refund will be issued using the original payment method.

As each Alex Monroe piece is handcrafted, slight variations in colour, finish, texture and appearance may occur. Product photography is provided for illustrative purposes only, and colours may vary depending on your screen or device settings.

We reserve the right to withdraw products from sale, limit quantities available for purchase, or refuse orders where we reasonably suspect fraudulent activity or misuse of our website.

Nothing in these Terms and Conditions limits or excludes any rights you may have under applicable consumer protection legislation.

Our Rights

We reserve the right to amend these Terms and Conditions from time to time to reflect changes to our business, legal or regulatory requirements, or the services we provide. Any updates will be published on this page and will take effect from the date they are posted. Your continued use of our website following the publication of updated Terms and Conditions indicates your acceptance of those changes.

Whilst we take reasonable care to ensure that the information on our website, including product descriptions, prices, availability and other content, is accurate and up to date, errors or omissions may occasionally occur. We reserve the right to correct any inaccuracies, typographical errors or omissions and to update or amend information at any time without prior notice.

We reserve the right to withdraw products from sale, amend product specifications, limit quantities available for purchase, or discontinue products without notice where reasonably necessary.

We may suspend, withdraw or restrict access to all or part of our website from time to time for maintenance, security, technical reasons or business requirements. We will endeavour to minimise any disruption wherever reasonably possible.

Nothing in these Terms and Conditions affects your statutory rights as a consumer or excludes any liability that cannot be excluded under applicable law.

Privacy Policy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and process your personal information.

Intellectual Property

All content on this website, including text, photographs, illustrations, graphics, logos, product designs and other materials, is owned by or licensed to Alex Monroe Ltd and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed or used without our prior written permission.

Delivery Information

At Alex Monroe, each piece of jewellery is lovingly hand made in England by a team of highly skilled jewellers. Some of the pieces available for purchase from our website are made specially to order, therefore we ask that you please be aware of our delivery times.

Delivery times are for in stock items only.

Next Day Delivery is for working days only.

For Next Day Delivery, your order must be placed before 1pm (BST). For example to receive an order on a Tuesday please place your order on the Monday before 1pm (BST). For Monday delivery an order will need to be placed on Friday before 1pm (BST). If your order is placed after 1pm (BST) then it will be dispatched the next working day.

Our full delivery information can be found here.

Returns and Cancellations

You may return eligible items in accordance with the Alex Monroe Returns Policy, available on our website. Nothing in our Returns Policy affects your statutory rights under applicable consumer protection legislation. If you are a consumer in the UK or EU, you have statutory cancellation rights for eligible online purchases, subject to applicable exceptions including personalised and bespoke goods.

Our Returns Policy forms part of these Terms and Conditions.

The current Returns Policy is available here.

Online Order Cancellation

If you wish to cancel an order placed online at alexmonroe.com please contact our customer care team here.

If your order has not yet been dispatched, we will cancel it and issue a full refund. If your order has already been dispatched, you may return it in accordance with our 30-day returns policy.

Nothing in this policy affects your statutory rights.

Prices

Prices displayed on our website are shown in the currency selected by the customer. UK prices include VAT where applicable. Prices displayed in US Dollars do not include US sales tax. Where applicable, import duties or taxes may apply in accordance with our Delivery Information. Exchange rates and card issuer fees may affect the final amount charged by your payment provider.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay Later

• Pay Later in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Warranty

At Alex Monroe, we are here for you and your jewellery for a lifetime.

We do not offer formal warranties, as a strong part of our brand ethos is the importance of repairing rather than replacing. This is to both acknowledge the sentimental value that may be attached to your Alex Monroe jewellery - and to lessen our impact on the environment.

As we make everything ourselves, we will always aim to repair pieces in our workshop wherever possible, and we are always on hand to help with any queries or issues you may have - no matter how long you may have owned your piece.

Gift Vouchers

Gift vouchers and online credit notes cannot be redeemed against the purchase of further gift vouchers or used on bespoke commissions. They are also not valid in Alex Monroe Boutiques. Vouchers for use in our London Boutiques can be purchased in-store or via telephone. Gift vouchers are redeemable on items of the same or greater value and are valid for 12 months from the date of purchase.

Packaging

Your order will be dispatched in an unbranded external box or envelope.

Jewellery is packaged in an Alex Monroe jewellery box, which is packaged in a protective external box.

All gift vouchers will be sent in a rigid envelope to help prevent damage whilst in transit.

Books will be sent in protective cardboard wrap packaging to help prevent whilst in transit.

Late and Lost Deliveries

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to locate it with Royal Mail.

Royal Mail classifies UK items as lost after 20 working days (30 days for international items). We will investigate any missing parcel and process any replacement or refund in accordance with our legal obligations.

International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number on the Royal Mail website. If tracking shows your parcel as delivered but you have not received it, please contact our Customer Care team and we will investigate with the delivery provider.

Whilst delays can occasionally occur, Alex Monroe will always work with the relevant carrier to resolve delivery issues and your statutory rights remain unaffected.

Online Security

We do not store financial information like credit or debit card numbers on this site. All transactions are handled by a secure online independent payment service provider. We accept payment online by Visa, MasterCard, Maestro, American Express, Paypal, ApplePay, GooglePay or Shop Pay via the secure payment provider, Shopify Payments.

Feedback and Complaints

We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, email or letter, then it will be dealt with promptly. Please contact us here.

Events Beyond Our Control

Alex Monroe Ltd shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, fire, flood, severe weather, industrial disputes, acts of government, war, pandemic, interruption to transport networks or failures of third-party suppliers or carriers.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in your country of residence provide otherwise.

Unsubscribe

If you are a newsletter subscriber, then you can update your subscription preferences or completely unsubscribe by following the links at the bottom of any of our newsletters, or alternatively you can update your preferences from the My Account page on our website.

Jewellery School

By booking any of our Jewellery School Classes, we kindly ask you to read the following information, and agree to our terms and conditions.

What’s Included

Depending on the theme of the class, we will provide a selection of Sterling Silver charms, and the components and findings you need to make them into a piece of finished jewellery.

Your piece can be gold-plated if you wish, but this will be completed by an external supplier, so we will send it on to you when complete.

Attendees of our classes will start the day with tea / coffee and a pastry, and we break for a group lunch, which is also provided. We also take a short afternoon break for tea and cake, and the day ends with a glass of bubbly as a cheers to all your hard work! A member of our team will be in touch with you to discuss dietary requirements.

Age Requirements

For insurance reasons, we do request that all attendees of the class are aged 18 and over.

Health & Safety

All participants should wear comfortable shoes with covered toes, we also recommend wearing casual clothing, although we do provide aprons for you to wear on the day.

If you are, or have been ill in any way within 48 hours of the course, we would kindly ask you not to attend - but please contact us as soon as possible to discuss your options.

Timing

We recommend arriving at 10.30am to meet the team and your fellow classmates for tea / coffee and a pastry ahead of spending the day together. Your Jewellery School class will then start promptly at 11am, and you will leave around 5pm with a wonderful piece of jewellery, handcrafted by you!

Payment

All payment must be made in full at the time of booking, via our website. We are unable to take provisional bookings, and cannot confirm places until we receive full payment.

Delivery

Upon purchasing a place on one of our Jewellery School classes online, you will receive an order confirmation by email. We will then send a ticket by post, which is especially useful if you are giving the class as a gift. A member of our team will then follow up with more specific details via email, at a later date.

Liability

Unfortunately, we are unable to take responsibility for the loss of any personal possessions during the day - but do get in touch if you have lost something, and we will do our best to help!

Social Media

Our team will be taking photographs and footage of the class on the day, which will be shared on our social media channels. If you do not wish to be photographed, please let one of the team know.

We are more than happy for you to share photographs / video taken during your session on social media. Please be mindful that this would be best done after the class, so that everyone has full concentration.

Insurance

You may wish to look into insurance that will cover your costs in the event of being unable to attend your class at short notice - such as illness of yourself or an immediate relative, travel disruption etc. We cannot be held liable for any third-party costs, such as travel bookings or accommodation.

Privacy Policy

Personal information collected in connection with Jewellery School bookings will be processed in accordance with our Privacy Policy.

Refunds & Cancellations

Our Jewellery School classes are for a maximum of 10 people, and run in addition to our day to day business. Because of the small size of the classes and the preparation required, we do need to make the following stipulations:

If you are no longer able to attend your Jewellery School class, we will require a minimum of 10 days notice. We can then issue you with a full refund or, where possible - transfer your ticket to another date. Please give us as much notice as you can, as we will need to re-sell your ticket.
If you need to cancel less than 10 days before the class, we will still pro-actively seek to refill your place, but if we are unable to do so in the given time, the full price of your ticket will unfortunately be lost. If we successfully resell your ticket, we can issue you with a full refund or, where possible - transfer your ticket to another date.
If we do not have any classes scheduled to transfer your place onto, we will issue a full refund.In an instance where you are unable to attend at short notice, we would be happy for you to send someone in your place - but please let us know, so that we can send them the relevant information for the class, and check any dietary requirements.
We require a minimum of 8 participants per class and reserve the right to cancel or postpone a class due to insufficient numbers.
In the rare instance that one of our team became unavailable - and we are unable to replace them, we would again, reserve the right to either postpone or cancel the class.
In either of these unlikely events, we would offer a transfer to an alternative class wherever possible, or a full refund - and of course give you as much notice as possible.
Please always get in touch with us if you have any issues - we will not be able to issue refunds or transfers on any unattended classes without prior notice.
Any refunds made can only be done so to the original source of payment.

Welcome Discount

Your unique code can be used once only and is valid for 10 days.

It cannot be redeemed on fine 18ct jewellery, gift vouchers, sale or discounted items, jewellery with personalisation additions, One of a Kind pieces, collaborations, items with a charity donation, jewellery boxes, gift sets, greeting cards, or bespoke commissions. The code may not be combined with other offers or discounts. This offer is not valid on Jewellery School tickets. Selected marked products are also excluded.

This offer cannot be applied retrospectively to previous orders. Maximum discount £100.
We reserve the right to withdraw or amend promotional offers at any time.

Student & Teacher Discount

This offer cannot be applied retrospectively to previous orders.
We reserve the right to withdraw or amend promotional offers at any time.